Sprinklr, Inc. is a global enterprise software company specializing in cloud-based solutions. Its primary offering is the Unified Customer Experience Management (CXM) ...
Sprinklr, Inc. is a public enterprise-software company headquartered at 441 Ninth Avenue in New York City. It was founded in 2009 by technology executive Ragy Thomas and completed its initial public offering on the New York Stock Exchange on June 23, 2021, under the ticker CXM. The company's current chief ...Sprinklr, Inc. is a public enterprise-software company headquartered at 441 Ninth Avenue in New York City. It was founded in 2009 by technology executive Ragy Thomas and completed its initial public offering on the New York Stock Exchange on June 23, 2021, under the ticker CXM. The company's current chief executive listed in the supplied financial data is Rory Read. Ragy Thomas remains closely associated with the company as its founder and board chairman, and public leadership information has also described him as having held a co-chief executive role during part of the company's corporate history.
Sprinklr's core offering is a cloud-based Unified Customer Experience Management, or Unified-CXM, platform. The platform is designed to consolidate customer interaction data from a highly fragmented communications environment, including social networks, messaging applications, digital channels, voice, traditional contact-center channels, websites, and other sources. Its objective is to help large enterprises understand customer sentiment, coordinate engagement, automate workflows, and deliver more consistent experiences across the customer lifecycle.
The product portfolio has historically included four major areas. Sprinklr Insights, formerly associated with Modern Research, helps organizations collect and interpret unstructured data and online conversations. Sprinklr Service, including the former Modern Care capabilities, supports customer-service case management, routing, agent workflows, automation, and resolution across multiple channels. Sprinklr Marketing and Sprinklr Advertising help brands plan, create, publish, optimize, and measure organic and paid campaigns. Sprinklr Social supports social listening, publishing, engagement, monitoring, analytics, and social selling. Artificial intelligence is embedded across these products to assist with classification, recommendations, summarization, automation, and analysis.
Sprinklr primarily follows a software-as-a-service business model. Customers generally pay recurring subscription fees based on products, users, data volumes, channels, usage, or enterprise agreements. Additional revenue can come from implementation, integration, managed services, training, and consulting. Because the company delivers software rather than physical products, its bill-of-materials structure is largely digital: cloud infrastructure, data storage, third-party technology integrations, cybersecurity, software development, customer support, sales, and implementation personnel are the principal operating inputs. This model can provide high gross margins and recurring revenue, although it requires substantial investment in research and development, cloud operations, sales, marketing, and customer success.
The supplied trailing-twelve-month data indicates approximately 66.3% gross margin, 7.8% EBITDA margin, 6.1% EBIT margin, and 3.3% net profit margin. It also indicates positive free cash flow of approximately $138.2 million to equity and $142.2 million to the firm, with relatively low debt compared with assets and market capitalization. The company reported approximately 3,258 full-time employees in the supplied financial dataset, placing it in the 2,001-to-5,000 employee category, while third-party sources may report different headcounts depending on timing and methodology.
Sprinklr's principal strategic opportunity is to become a central operating layer for enterprise customer experience by combining data, workflow, analytics, automation, and generative artificial intelligence in one platform. Key challenges include competition from customer-service, CRM, marketing-cloud, social-media-management, contact-center, and analytics vendors; long enterprise sales cycles; customer concentration and retention requirements; rapidly changing digital channels; data-privacy obligations; and the continuing cost of developing reliable AI capabilities.
YoYYoY means Year-over-Year. It compares the latest annual value with the previous annual value to show long-term trend strength.
QoQQoQ means Quarter-over-Quarter. It compares the latest quarter with the immediately previous quarter to show short-term momentum changes.
RevenueThe total money that came through the front door from selling things, before paying a single bill. Think of it as the grand total of every credit card swipe from customers. (YoY compares this year to last year's performance, while QoQ compares the current three months to the previous three).
$857.2M
+7.6%
-2.6%
Net IncomeThe absolute bottom line. If the company paid every single supplier, employee, banker, and tax collector, this is the actual money left in their pocket at the end of the day.
$22.9M
-81.2%
+70.2%
Gross MarginThe basic markup. If they sell a $100 pair of sneakers, this percentage tells you how much of that price tag is profit right after paying for the rubber and shoelaces, but before paying for things like store rent or TV commercials.
+67.4%
-6.6%
-0.1%
Operating MarginThe 'day job' efficiency score. Out of every dollar a customer spends, this shows how many cents the company keeps after making the product AND paying for all the everyday corporate overhead (like salaries, marketing, and keeping the lights on).
+6.9%
+129.1%
+2.7%
Net MarginThe final take-home percentage. When you strip away every conceivable cost, tax, and interest payment, this is the exact number of cents the company truly gets to keep from every dollar in sales.
+2.7%
-82.5%
+74.8%
Free Cash FlowThe holy grail of corporate cash. It's the spendable, physical money left over after the business pays for its daily operations AND buys the big, expensive upgrades (like new factories or servers) it needs to survive. This is the 'free' money they can use to pay dividends or buy back stock.
$157.8M
+119.8%
-74.6%
FCF MarginThe ultimate cash conversion rate. It shows how good the company is at turning regular sales directly into cold, hard, spendable cash. A high percentage means the business is an absolute cash-printing machine.
+18.4%
+104.2%
-73.9%
Debt / EquityThe financial risk gauge. It compares how much of the company's empire was built using borrowed money (loans) versus the owners' own money (shareholders). A high number means they are heavily leveraged and playing a riskier game; a low number means they are playing it safe.
7.9%
-0.9%
-11.3%
Current RatioThe 12-month survival check. It simply compares the cash they have right now (plus things they can quickly turn into cash) against the immediate bills they absolutely must pay this year. A score above 1 means they have enough in the wallet to cover the upcoming bills without panicking.
1.60x
-2.9%
+8.5%
Total AssetsThe absolute size of the company's empire. It bundles together absolutely everything of value they own—from the cash in the register and the inventory in the warehouse, to the software patents in the vault and the factories on the ground.
Operator: Greetings. Welcome to Sprinklr's Second Quarter Fiscal Year 2027 Call. [Operator Instructions] Please note, this conference is being recorded. I'll now turn the conference over to Eric Scro, Head of Investor Relations.
Eric Scro: Thank you, Operator, and welcome, everyone, to Sprinklr's Second Quarter Fiscal Year 2027 Financial Results Call. Joining us today are Rory Read, Sprinklr's President and CEO, and Anthony Coletta, Sprinklr's Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation. Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for financial information presented in accordance with GAAP. You are directed to our press release and supplementary investor presentation for a reconciliation of such measures to GAAP. In addition, during today's call, we'll be making some forward-looking statements about the business and about the financial results of Sprinklr that involve many assumptions, risks, and uncertainties, including our guidance for the third fiscal quarter and full fiscal year of 2027, the impact of our corporate strategies, the benefits of our platform, and our market opportunity. Our actual results might differ materially from such forward-looking statements. Any forward-looking statements that we make on this call are based on our beliefs and assumptions as of today, and we disclaim any obligation to update them. For more details on the risks associated with these forward-looking statements, please refer to our filings with the SEC also posted on our website. With that, I'll now turn it over to Rory.
Rory Read: Thank you, Eric, and hello, everyone. It's great to be with you today. In the second quarter, total revenue was $213.7 million, up 1% year-over-year, and subscription revenue grew 3% to $194.8 million. We delivered $31.3 million in non-GAAP operating income, representing a 15% non-GAAP operating margin. I want to thank our global teams, customers, and partners for their trust and ongoing support. We continue to strengthen our leadership during the quarter with the addition of Tom Addis as our Chief Revenue Officer. And just recently, we added Jordi Ribas to our Board of Directors. Tom brings a proven track record of driving growth, scaling customer-centric organizations, and building high-performance global sales teams. Jordi is a recognized product, engineering, and AI leader with decades of experience at Microsoft, where he serves as President of Search & AI. We're excited to welcome Tom and Jordi to Sprinklr, and we look forward to their many contributions. In the second …
