Zendesk, Inc., a software development firm, delivers cloud-based Software as a Service (SaaS) solutions to businesses across the United States, Europe, the ...
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| Metric | Latest | YoYYoY means Year-over-Year. It compares the latest annual value with the previous annual value to show long-term trend strength. | QoQQoQ means Quarter-over-Quarter. It compares the latest quarter with the immediately previous quarter to show short-term momentum changes. |
|---|---|---|---|
| RevenueThe total money that came through the front door from selling things, before paying a single bill. Think of it as the grand total of every credit card swipe from customers. (YoY compares this year to last year's performance, while QoQ compares the current three months to the previous three). | $1.3B | — | +2.4% |
| Net IncomeThe absolute bottom line. If the company paid every single supplier, employee, banker, and tax collector, this is the actual money left in their pocket at the end of the day. | $-223.6M | — | +37.9% |
| Gross MarginThe basic markup. If they sell a $100 pair of sneakers, this percentage tells you how much of that price tag is profit right after paying for the rubber and shoelaces, but before paying for things like store rent or TV commercials. | +79.5% | — | +1.6% |
| Operating MarginThe 'day job' efficiency score. Out of every dollar a customer spends, this shows how many cents the company keeps after making the product AND paying for all the everyday corporate overhead (like salaries, marketing, and keeping the lights on). | -11.8% | — | +43.3% |
| Net MarginThe final take-home percentage. When you strip away every conceivable cost, tax, and interest payment, this is the exact number of cents the company truly gets to keep from every dollar in sales. | -16.7% | — | +39.3% |
| Free Cash FlowThe holy grail of corporate cash. It's the spendable, physical money left over after the business pays for its daily operations AND buys the big, expensive upgrades (like new factories or servers) it needs to survive. This is the 'free' money they can use to pay dividends or buy back stock. | $140.7M | — | -37.5% |
| FCF MarginThe ultimate cash conversion rate. It shows how good the company is at turning regular sales directly into cold, hard, spendable cash. A high percentage means the business is an absolute cash-printing machine. | +10.5% | — | -39.0% |
| Debt / EquityThe financial risk gauge. It compares how much of the company's empire was built using borrowed money (loans) versus the owners' own money (shareholders). A high number means they are heavily leveraged and playing a riskier game; a low number means they are playing it safe. | 246.0% | — | -6.2% |
| Current RatioThe 12-month survival check. It simply compares the cash they have right now (plus things they can quickly turn into cash) against the immediate bills they absolutely must pay this year. A score above 1 means they have enough in the wallet to cover the upcoming bills without panicking. | 1.56x | — | +12.9% |
| Total AssetsThe absolute size of the company's empire. It bundles together absolutely everything of value they own—from the cash in the register and the inventory in the warehouse, to the software patents in the vault and the factories on the ground. | $2.5B | — | -0.6% |
| Metric | Annual (A vs E) | Annual Surprise | Quarter (A vs E) | Quarter Surprise |
|---|---|---|---|---|
| EPS Surprise | — | — | — | — |
| Revenue Surprise | — | — | — | — |
| Date | Executive | Title | Security | Side | Shares | Price |
|---|---|---|---|---|---|---|
| Nov 22, 2022 | Gennaro Norman | officer: President of Sales | Performance Restricted Stock Unit | A | 18,385 | — |
| Nov 22, 2022 | Gennaro Norman | officer: President of Sales | Performance Restricted Stock Unit | D | 18,385 | $77.50 |
| Nov 22, 2022 | Geschke John | officer: Chief of Staff | Performance Restricted Stock Unit | A | 11,031 | — |
| Nov 22, 2022 | Geschke John | officer: Chief of Staff | Performance Restricted Stock Unit | D | 11,031 | $77.50 |
| Nov 22, 2022 | Glaser Shelagh | officer: Chief Financial Officer | Performance Restricted Stock Unit | A | 12,257 | — |
Jason Tsai: [Abrupt Start] …Investor Relations at Zendesk. Joining me on the call today are Mikkel Svane, our Founder and CEO and Chair of the Board; and Shelagh Glaser, our Chief Financial Officer. During the course of today's call, we may make forward-looking statements such as statements regarding our future financial performance, product development, growth prospects, ability to attract and retain customers and ability to compete effectively. The assumptions, risks and factors that could affect our actual results are contained in our earnings press release and in the Risk Factors section of our prior and subsequent filings with the Securities and Exchange Commission, including our upcoming annual report on Form 10-K for the year ended December 31, 2021, and our upcoming quarterly report on Form 10-Q for the quarter ended March 31, 2022. We undertake no obligation to update these statements after today's presentation or to conform these statements to actual results or to the changes in our expectations, except as required by law. Please refer to today's earnings release for more information regarding forward-looking statements. During this call, we will present both GAAP and non-GAAP financial measures. The non-GAAP financial measures should be considered in addition to, not as a substitute for or in isolation from, our GAAP financial information. You can find additional disclosures regarding these non-GAAP financial measures including reconciliations with the comparable GAAP financial measures in today's earnings press release and shareholder letter and for certain non-GAAP financial measures for prior periods in the earnings press release for such prior periods, all of which are available on our Investor Relations website. With this brief introduction, I will turn the call over to Mikkel for opening comments. Mikkel Svane: Thanks so much, Jason. Good afternoon, everybody, and welcome to our Q1 2022 earnings call. We had record first quarter revenue of $388 million, growing 30% year-over-year and adding over $90 million of revenue compared to last year, our largest ever one-year increase for the first quarter. This also marked the fourth consecutive quarter that we have grown our builder business by more than 30%. We also delivered another quarter of record low churn and contraction, which allowed us to deliver a net expansion rate of 121%. Our strong performance can be attributed to yet another great quarter of momentum with Enterprise customers and continued growth of the Suite. Our Enterprise success is highlighted by our 140 customers with more than $1 million in annual recurring revenue. And let me take this opportunity to welcome some of these great new brands to Zendesk, including the world's largest online leading technology company, Matt Group; also the largest clothing retailer in the UK, FTSE100 company, Next; and Itau, the second largest financial institution in Latin America. Welcome. Turning to Suite now. Zendesk Suite has …
| Name | Title | Compensation | Gender | Year Born | Status |
|---|---|---|---|---|---|
Shelagh Glaser | Chief Financial Officer & Chief Accounting Officer | USD 1,239,928 | Female | 1964 | Active |
Mikkel Asger Svane | Founder, Chief Executive Officer & Director | USD 1,134,960 | Male | 1971 | Active |
Norman Gennaro | Pres of Worldwide Sales | USD 962,318 | Male | 1967 | Active |
Adrian McDermott | Chief Technology Officer | USD 827,332 | Male | 1969 | Active |
Morten Primdahl | Founder Emeritus | — | Male | 1974 | Active |
Alexander Aghassipour | Founder Emeritus | — | Male | 1968 | Active |
Michael John Curtis | Engineering Special Advisor & Director | — | Male | 1979 | Active |
Andrea Nieto | Chief People Officer | — | Female | 1972 | Active |
Colleen Berube | Senior Vice President of Operations & Chief Information Officer | — | Female | — | Active |
Shanti Ariker | Gen. Counsel, Corporation Sec. & Chief Privacy Officer | — | Female | 1968 | Active |
European FinTech ZEN.COM has expanded its financial platform to include Mastercard Click to Pay. This feature joins a platform that already includes multicurrency accounts, foreign exchange, instant cashback, purchase protection and everyday payments, ZEN.COM said in a Friday (July 3) press release.
SAN FRANCISCO--(BUSINESS WIRE)--As AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research shows voice still represents 40% of contact center volume and is growing, while 75% of contact center leaders say legacy technology prevents them from delivering a true omnichannel experience. In the agentic era, the phone line isn't going away — businesses increasingly need AI to handle it natively.That gap between rising voice demand and agi.
SAN FRANCISCO--(BUSINESS WIRE)--Zendesk has named Tifenn Dano Kwan as Chief Marketing Officer. This appointment comes as Zendesk accelerates its push into creating a true Autonomous Service Workforce. Dano Kwan will oversee the global marketing organization with a specific focus on market differentiation and pipeline. Dano Kwan joins Zendesk from Amplitude, where she served as Chief Marketing Officer, leading the company's strategic go-to-market transition into an AI-native analytics platform.
DENVER--(BUSINESS WIRE)-- #AI--Zendesk Commits $100M to Help Startups Build with AI, Expands VC Program.
DENVER--(BUSINESS WIRE)--At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialized AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. The strategy addresses a common industry failure where organizations have layered disconnected tools onto legac.
| Report Date | Employees | Form Type | Filing Date | SEC Filing |
|---|---|---|---|---|
| Dec 31, 2021 | 5,860 | 10-K | Feb 15, 2022 | View |
