Verint Systems Inc. furnishes an extensive suite of customer engagement solutions to organizations worldwide. The company's diverse range of applications is meticulously ...
Verint Systems Inc., headquartered in Melville, New York, is a global leader in the customer experience (CX) automation software market. Founded in February 1994 as a business unit of Comverse Technology, the company has evolved into a standalone entity focused on enabling organizations to close the 'AI outcomes gap.' Verint’s ...Verint Systems Inc., headquartered in Melville, New York, is a global leader in the customer experience (CX) automation software market. Founded in February 1994 as a business unit of Comverse Technology, the company has evolved into a standalone entity focused on enabling organizations to close the 'AI outcomes gap.' Verint’s business model centers on its Open Platform, which integrates a wide array of AI-powered bots designed to enhance workforce engagement and customer interaction across digital and human channels.
Product and Service Portfolio: Verint provides an extensive suite of software, including forecasting and scheduling tools, quality and compliance automation, conversational AI, and advanced knowledge management systems. Their solutions are designed to optimize operational efficiency, ensure regulatory compliance, and provide deep interaction insights. By utilizing structured and unstructured data from messaging, social media, and IVR systems, Verint enables enterprises to transform their contact center operations into automated, intelligent hubs.
Financial and Operational Profile: With a market capitalization of approximately $1.24 billion and annual revenues reported near $909 million, Verint maintains a robust footprint in the technology sector. The company's financial performance reflects its transition toward a cloud-based, subscription-heavy model, which aims to provide recurring revenue stability. While its P/E ratio is high, reflecting investment in R&D and market expansion, the company demonstrates consistent focus on operating margins and cash flow generation. Operating costs are driven by significant R&D investment (roughly 17.8% of revenue) and professional services support.
Strategy and Leadership: Under the leadership of CEO Dave Rhodes, Verint has pivoted heavily toward 'agentic AI,' focusing on embedding artificial intelligence directly into the CX workflow. This strategic shift addresses the needs of blue-chip customers who seek to reduce labor costs while improving service quality. Verint’s competitive advantage lies in its decades-long history of domain expertise and its vast patent portfolio. Moving forward, the company's aspirations include further penetration into the AI automation market, maintaining its status as a critical infrastructure provider for global enterprises, and continuing to bridge the gap between legacy customer service models and modern, automated, real-time engagement platforms.
YoYYoY means Year-over-Year. It compares the latest annual value with the previous annual value to show long-term trend strength.
QoQQoQ means Quarter-over-Quarter. It compares the latest quarter with the immediately previous quarter to show short-term momentum changes.
RevenueThe total money that came through the front door from selling things, before paying a single bill. Think of it as the grand total of every credit card swipe from customers. (YoY compares this year to last year's performance, while QoQ compares the current three months to the previous three).
$909.2M
-0.1%
-0.0%
Net IncomeThe absolute bottom line. If the company paid every single supplier, employee, banker, and tax collector, this is the actual money left in their pocket at the end of the day.
$82.3M
+113.1%
-204.1%
Gross MarginThe basic markup. If they sell a $100 pair of sneakers, this percentage tells you how much of that price tag is profit right after paying for the rubber and shoelaces, but before paying for things like store rent or TV commercials.
+71.3%
+2.5%
+1.2%
Operating MarginThe 'day job' efficiency score. Out of every dollar a customer spends, this shows how many cents the company keeps after making the product AND paying for all the everyday corporate overhead (like salaries, marketing, and keeping the lights on).
+11.7%
+47.5%
-33.9%
Net MarginThe final take-home percentage. When you strip away every conceivable cost, tax, and interest payment, this is the exact number of cents the company truly gets to keep from every dollar in sales.
+9.0%
+113.4%
-204.1%
Free Cash FlowThe holy grail of corporate cash. It's the spendable, physical money left over after the business pays for its daily operations AND buys the big, expensive upgrades (like new factories or servers) it needs to survive. This is the 'free' money they can use to pay dividends or buy back stock.
$142.1M
+13.8%
-6.0%
FCF MarginThe ultimate cash conversion rate. It shows how good the company is at turning regular sales directly into cold, hard, spendable cash. A high percentage means the business is an absolute cash-printing machine.
+15.6%
+13.9%
-6.0%
Debt / EquityThe financial risk gauge. It compares how much of the company's empire was built using borrowed money (loans) versus the owners' own money (shareholders). A high number means they are heavily leveraged and playing a riskier game; a low number means they are playing it safe.
33.9%
-4.6%
+0.2%
Current RatioThe 12-month survival check. It simply compares the cash they have right now (plus things they can quickly turn into cash) against the immediate bills they absolutely must pay this year. A score above 1 means they have enough in the wallet to cover the upcoming bills without panicking.
1.12x
-18.6%
+0.6%
Total AssetsThe absolute size of the company's empire. It bundles together absolutely everything of value they own—from the cash in the register and the inventory in the warehouse, to the software patents in the vault and the factories on the ground.
Operator: Good day, and thank you for standing by. Welcome to the Verint Systems Inc. Q1 2026 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question and answer session. To ask a question during the session, you will need to press star one one on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star one one again. Please be advised that today's conference is being recorded. I would now like to turn the conference over to you, speaking for today, Matthew Frankel. Please go ahead.
Matthew Frankel: Thank you, operator. Good afternoon, and thank you for joining our conference call today. I'm here with Dan Bodner, Verint Systems Inc. CEO, Grant Highlander, Verint Systems Inc. CFO, and Alan Rhoad, Verint Systems Inc. Chief Corporate Development Officer. Before getting started, I'd like to mention that accompanying our call today is the slide presentation. If you'd like to view these slides in real time during the call, please visit the IR section of our website at verint.com, click on the Investor Relations tab, then click on the webcast link and select today's conference call. I'd also like to draw your attention to the fact that certain matters discussed in this call may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other provisions of the federal securities laws. Forward-looking statements are based on management's current expectations and are not guarantees of future performance. Actual results could differ materially from those expressed in or implied by these forward-looking statements. The forward-looking statements are made as of the date of this call and, except as required by law, Verint Systems Inc. assumes no obligation to update or revise them. Investors are cautioned not to place undue reliance on these forward-looking statements. For a more detailed discussion of these and other risks and uncertainties that could cause Verint Systems Inc.'s actual results to differ materially from those indicated in these forward-looking statements, please see our Form 10-K for the fiscal year ended January 31, 2025, our Form 10-Q for the quarter ended April 30, 2025, once filed, and other filings we make with the SEC. The financial measures discussed today include non-GAAP measures and certain operating metrics, as we believe investors focus on those measures in comparing results between periods and among our peer companies. These include revenue and ARR growth, which are adjusted for the divestiture we effectuated on January 30, 2024. Please see today's slide presentation, our earnings release, and the Investor Relations section of our website at verint.com for a reconciliation of non-GAAP financial measures to GAAP measures, as well as for more information about our key operating metrics. Non-GAAP financial information …
