TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, dedicated to designing, building, and delivering advanced, digitally-enabled ...
TTEC Holdings, Inc. (pronounced T-TEC) is a global customer experience (CX) technology and services company headquartered in Englewood, Colorado, with its primary operations based in Austin, Texas. Founded in 1982 by Kenneth D. Tuchman as TeleTech Holdings, Inc., the company rebranded to TTEC in January 2018. TTEC designs, builds, and ...TTEC Holdings, Inc. (pronounced T-TEC) is a global customer experience (CX) technology and services company headquartered in Englewood, Colorado, with its primary operations based in Austin, Texas. Founded in 1982 by Kenneth D. Tuchman as TeleTech Holdings, Inc., the company rebranded to TTEC in January 2018. TTEC designs, builds, and operates advanced, digitally-enabled customer interactions for leading brands across various industries.
The company operates through two primary segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on crafting and managing robust digital experiences, integrating tools like CRM, data analytics, CX-as-a-service technologies, and intelligent automation to drive specific CX outcomes. TTEC Engage provides a comprehensive suite of digitally-powered managed services, including omnichannel customer support, technical assistance, order processing, and strategies for customer acquisition, growth, and retention. Additionally, it offers back-office functions such as AI operations, content moderation, and fraud management.
TTEC serves a diverse clientele across automotive, financial services, healthcare, technology, travel, and more. With operations in over twenty countries across six continents, the company leverages a global workforce of approximately 51,000 to 60,000 employees. TTEC emphasizes innovation and technology, holding over 100 patents and partnering with more than 25 technology partners.
From a financial perspective, TTEC has a market capitalization of roughly $84 million as of the latest data, with a stock price around $1.73. The company has faced challenges, as indicated by negative profitability ratios such as a net profit margin of -10.2% and a return on equity of -162.5%. However, it maintains a current ratio of 1.87, indicating adequate liquidity, and a debt-to-equity ratio of 12.93, suggesting significant leverage. TTEC's enterprise value is approximately $923 million, with an EV-to-sales ratio of 0.45, reflecting its revenue generation of over $2 billion annually.
Ken Tuchman, the founder, and CEO, has led the company for over 35 years, driving growth and innovation in the BPO industry. Under his leadership, TTEC has expanded globally, establishing a significant presence in the Philippines since 2001, and continually adapting to changing customer expectations. The company remains committed to humanizing the customer experience through technology and service excellence.
YoYYoY means Year-over-Year. It compares the latest annual value with the previous annual value to show long-term trend strength.
QoQQoQ means Quarter-over-Quarter. It compares the latest quarter with the immediately previous quarter to show short-term momentum changes.
RevenueThe total money that came through the front door from selling things, before paying a single bill. Think of it as the grand total of every credit card swipe from customers. (YoY compares this year to last year's performance, while QoQ compares the current three months to the previous three).
$2.1B
-3.2%
-8.2%
Net IncomeThe absolute bottom line. If the company paid every single supplier, employee, banker, and tax collector, this is the actual money left in their pocket at the end of the day.
$-192.5M
+40.0%
-102.1%
Gross MarginThe basic markup. If they sell a $100 pair of sneakers, this percentage tells you how much of that price tag is profit right after paying for the rubber and shoelaces, but before paying for things like store rent or TV commercials.
+21.8%
+2.1%
+22.4%
Operating MarginThe 'day job' efficiency score. Out of every dollar a customer spends, this shows how many cents the company keeps after making the product AND paying for all the everyday corporate overhead (like salaries, marketing, and keeping the lights on).
+4.5%
+157.2%
-41.1%
Net MarginThe final take-home percentage. When you strip away every conceivable cost, tax, and interest payment, this is the exact number of cents the company truly gets to keep from every dollar in sales.
-9.0%
+38.1%
-120.1%
Free Cash FlowThe holy grail of corporate cash. It's the spendable, physical money left over after the business pays for its daily operations AND buys the big, expensive upgrades (like new factories or servers) it needs to survive. This is the 'free' money they can use to pay dividends or buy back stock.
$81.5M
+178.4%
+84.3%
FCF MarginThe ultimate cash conversion rate. It shows how good the company is at turning regular sales directly into cold, hard, spendable cash. A high percentage means the business is an absolute cash-printing machine.
+3.8%
+181.0%
+100.7%
Debt / EquityThe financial risk gauge. It compares how much of the company's empire was built using borrowed money (loans) versus the owners' own money (shareholders). A high number means they are heavily leveraged and playing a riskier game; a low number means they are playing it safe.
1052.3%
+144.0%
+10.9%
Current RatioThe 12-month survival check. It simply compares the cash they have right now (plus things they can quickly turn into cash) against the immediate bills they absolutely must pay this year. A score above 1 means they have enough in the wallet to cover the upcoming bills without panicking.
1.89x
+2.6%
-7.3%
Total AssetsThe absolute size of the company's empire. It bundles together absolutely everything of value they own—from the cash in the register and the inventory in the warehouse, to the software patents in the vault and the factories on the ground.
Operator : Please continue to stand. Welcome to DTEK's second quarter 2026 earnings conference call. I would like to remind all parties that you will be in a listen-only mode until the question and answer session. This call is being recorded at the request of T-TECH. would now like to turn the call over to Bob Belknap, DTECH Group's Vice President, Corporate Finance. Thank you, sir. You may begin.
Robert Belknapp : Good morning and thank you for joining us today. T-TECH is hosting this call to discuss its second quarter 2026 results for the period ended June 30th, 2026. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of T-TECH and Kenny Wagers, Chief Financial Officer. Yesterday, T-TECH issued a press release announcing its financial results. While this call will reflect items discussed in that document, for complete information about our financial performance, we also encourage you to read our Form 10-Q for the period ended on June 30, 2026 and the latest Form 10-K. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to update this information as a result of new developments that may occur. Forward-looking statements are subject to... of various risks, uncertainties, and other factors that could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our 2025 annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. I will now turn the call over to Ken. Good morning and thank you for joining us today. Q2 was a challenging quarter with performance that fell short of our plan. While we're disappointed in our results, we remain confident in our path forward. We continue to execute a focused strategy to deliver measurable gains in revenue, cost efficiency, and profitability. With that operational context in mind, let me turn to our second quarter financial results. Revenue was $455 million, EBITDA was $39 million, free cash flow was $39 million, and net debt decreased $36 million. In a typical quarter, I'd spend more time on industry trends, new client wins, innovation, partner growth, and While we have progress to report in all those areas, I want to focus today on the actions underway to fortify the resilience of our business. Across both T-TECH Engage and T-TECH Digital, our priorities remain clear. Continue to sharpen our go-to-market approach, reduce structural cost, and restore the business. to our historic goals of growth and profitability. Let me start with our focus areas and engage. First, we continue to …
