NICE Ltd., together with its subsidiaries, provides AI-powered cloud platforms for customer engagement, and financial crime and compliance in the United States, ...
NICE Ltd. (NASDAQ: NICE) builds AI-centric software used by large enterprises and regulated financial organizations to improve outcomes in customer interactions and in anti-financial-crime operations. The company operates primarily through two business segments. In Customer Engagement, NICE provides platforms such as CXone Mpower, designed to automate and augment service operations. ...NICE Ltd. (NASDAQ: NICE) builds AI-centric software used by large enterprises and regulated financial organizations to improve outcomes in customer interactions and in anti-financial-crime operations. The company operates primarily through two business segments.
In Customer Engagement, NICE provides platforms such as CXone Mpower, designed to automate and augment service operations. The goal is to improve efficiency and quality of customer experiences by using AI to handle or assist with customer engagements, augment workforce productivity, and unify enterprise knowledge, data, and AI models to generate better resolutions and more consistent service outcomes across channels.
In Financial Crime and Compliance, NICE focuses on embedded-AI solutions that help organizations identify risks and prevent money laundering and fraud, while also supporting compliance in real time. Products in this area include NiCE Actimize (cloud platforms with AI capabilities for fraud prevention, know-your-customer, anti-money laundering, and capital markets compliance), X-Sight (an open AI-cloud platform enabling financial services organizations to apply AI to financial crime use cases), and Xceed (AI and data intelligence for AML and fraud prevention, especially targeted toward small and mid-sized organizations). NICE also offers NICE Evidencentral, a digital evidence management and investigation platform for criminal justice workflows, supporting the organization, management, and investigative use of digital evidence.
From a business perspective, NICE’s value proposition is typically realized through long-term enterprise deployments where organizations integrate NICE platforms into existing workflows and compliance/customer-service processes. Revenue is generally driven by subscription/recurring enterprise software arrangements and related services (e.g., implementation, configuration, and ongoing support), as is common for AI and enterprise platforms.
Cost and BOM considerations for customers generally center on licensing/subscription fees, implementation effort (integration with contact centers, case management, data pipelines, and regulatory reporting systems), and ongoing operational costs for data governance, model management, and user enablement. On the company’s side, major cost drivers typically include research and development to advance AI capabilities, cloud/hosting and infrastructure costs, and sales/marketing and customer success costs required to sustain and expand enterprise accounts.
Key people include CEO Scott Edward Russell, who leads the company’s vision and global execution. With a global workforce of about 9,626 employees, NICE operates at significant scale to serve customers across regions including the United States and Europe as well as broader APAC and EMEA markets.
Overall, NICE aims to transform customer service and financial crime/compliance operations with AI that improves automation, safety, intelligence, and operational efficiency—enabling organizations to adapt to changing regulatory requirements and evolving threat environments.
YoYYoY means Year-over-Year. It compares the latest annual value with the previous annual value to show long-term trend strength.
QoQQoQ means Quarter-over-Quarter. It compares the latest quarter with the immediately previous quarter to show short-term momentum changes.
RevenueThe total money that came through the front door from selling things, before paying a single bill. Think of it as the grand total of every credit card swipe from customers. (YoY compares this year to last year's performance, while QoQ compares the current three months to the previous three).
$2.9B
+7.7%
+3.8%
Net IncomeThe absolute bottom line. If the company paid every single supplier, employee, banker, and tax collector, this is the actual money left in their pocket at the end of the day.
$612.1M
+38.3%
+81.3%
Gross MarginThe basic markup. If they sell a $100 pair of sneakers, this percentage tells you how much of that price tag is profit right after paying for the rubber and shoelaces, but before paying for things like store rent or TV commercials.
+66.4%
-0.5%
-0.5%
Operating MarginThe 'day job' efficiency score. Out of every dollar a customer spends, this shows how many cents the company keeps after making the product AND paying for all the everyday corporate overhead (like salaries, marketing, and keeping the lights on).
+21.9%
+9.8%
-16.1%
Net MarginThe final take-home percentage. When you strip away every conceivable cost, tax, and interest payment, this is the exact number of cents the company truly gets to keep from every dollar in sales.
+20.8%
+28.4%
+74.7%
Free Cash FlowThe holy grail of corporate cash. It's the spendable, physical money left over after the business pays for its daily operations AND buys the big, expensive upgrades (like new factories or servers) it needs to survive. This is the 'free' money they can use to pay dividends or buy back stock.
$703.2M
-4.1%
-30.8%
FCF MarginThe ultimate cash conversion rate. It shows how good the company is at turning regular sales directly into cold, hard, spendable cash. A high percentage means the business is an absolute cash-printing machine.
+23.9%
-10.9%
-33.3%
Debt / EquityThe financial risk gauge. It compares how much of the company's empire was built using borrowed money (loans) versus the owners' own money (shareholders). A high number means they are heavily leveraged and playing a riskier game; a low number means they are playing it safe.
4.2%
-73.1%
-0.3%
Current RatioThe 12-month survival check. It simply compares the cash they have right now (plus things they can quickly turn into cash) against the immediate bills they absolutely must pay this year. A score above 1 means they have enough in the wallet to cover the upcoming bills without panicking.
1.55x
-8.5%
+8.5%
Total AssetsThe absolute size of the company's empire. It bundles together absolutely everything of value they own—from the cash in the register and the inventory in the warehouse, to the software patents in the vault and the factories on the ground.
Operator: Welcome to the NICE conference call discussing second quarter 2026 results, and thank you all for holding. [Operator Instructions] Following management's formal presentation, instructions will be given for the question-and-answer session. As a reminder, this conference is being recorded August 5, 2026. I would now like turn this call over to Mr. Ryan Gilligan, Vice President, Investor Relations at NICE. Please go ahead.
Ryan Gilligan: Thank you, operator. With me on today's call are Scott Russell, Chief Executive Officer and Beth Gaspich, Chief Financial Officer. Before we start, I would like to point out that some of the statements made on this call will constitute forward-looking statements in accordance with the safe harbor provision of the Private Securities Litigation Reform Act of 1995, please be advised that the company's actual results could differ materially from these forward-looking statements. Additional information regarding the factors that could cause actual results or performance of the company to differ materially is contained in the section entitled Risk Factors in Item 3 of the company's 2025 annual report on Form 20-F as filed with the Securities and Exchange Commission on February 26, 2026. During today's call, we will present a more detailed discussion of second quarter 2026 results and the company's guidance for the third quarter and full year 2026. A copy of today's press release, investor presentation can be found on NICE's Investor Relations website. Following our comments, there will be an opportunity for questions. Let me remind you that unless otherwise noted on this call, we will be commenting on our adjusted results of operations, which differ in certain respects from generally accepted accounting principles as reflected mainly in accounting for share-based compensation, amortization of acquired intangible assets, acquisition and divestiture-related expenses, gains on intercompany foreign currency transactions, amortization of deferred financing costs, amortization of discount on debt, the tax effect of the non-GAAP adjustments and the tax rate impact resulting from the non-U.S. intercompany transaction. The differences between the non-GAAP adjusted results and the equivalent GAAP figures are detailed in today's press release. The information and some of our comments discussed on this call may contain forward-looking statements that are subject to risks, uncertainties and assumptions. I will now turn the call over to Scott.
Scott Russell: Thank you, Ryan, and good morning, everyone. I'm encouraged by our execution in the second quarter as we continue to strengthen our leadership position in the CX AI market. We're still in the early stages of our growth opportunity and our second quarter results reinforce that underlying demand trends in our business continue to build strong momentum. In Q2, we delivered total revenue of $782 million above the high end of our guidance range and non-GAAP EPS of $2.70 at …