Citizens Financial Group, Inc. (CFG) functions as the holding company for Citizens Bank, National Association, a major financial institution offering a comprehensive ...
Citizens Financial Group, Inc. (CFG) is a prominent American bank holding company and the parent of Citizens Bank, National Association. Founded in 1828 as High Street Bank in Providence, Rhode Island, it has grown into one of the nation's oldest and largest financial institutions, with total assets of approximately $226.4 ...Citizens Financial Group, Inc. (CFG) is a prominent American bank holding company and the parent of Citizens Bank, National Association. Founded in 1828 as High Street Bank in Providence, Rhode Island, it has grown into one of the nation's oldest and largest financial institutions, with total assets of approximately $226.4 billion as of December 31, 2025. The company operates through two primary business segments: Consumer Banking and Commercial Banking. Consumer Banking provides a comprehensive suite of products including deposit accounts, mortgage and home equity lending, credit cards, business loans for small entities, wealth management, investment services, and specialized financing for auto, education, and point-of-sale purchases. These services are delivered via contact centers, online and mobile banking platforms, and a vast physical network of about 1,200 branches and 3,300 ATMs. Commercial Banking offers sophisticated financial solutions for corporate and institutional clients, such as lending and leasing, treasury and deposit management, foreign exchange, risk mitigation tools, syndicated loans, corporate finance advice, M&A assistance, and capital markets services. The client base spans industries like healthcare, technology, energy, commercial real estate, private equity, and government. The company also provides private banking and wealth management services. Under the leadership of Chairman and CEO Bruce Van Saun, CFG has focused on digital innovation and customer experience, while maintaining a strong capital position and returning value to shareholders through dividends and share repurchases. As of fiscal year 2023, the company reported revenue of $8.224 billion and net income of approximately $1.86 billion. With a workforce of about 17,400 employees, Citizens is committed to community engagement and sustainable growth, aiming to be a leading financial partner for its customers.
YoYYoY means Year-over-Year. It compares the latest annual value with the previous annual value to show long-term trend strength.
QoQQoQ means Quarter-over-Quarter. It compares the latest quarter with the immediately previous quarter to show short-term momentum changes.
RevenueThe total money that came through the front door from selling things, before paying a single bill. Think of it as the grand total of every credit card swipe from customers. (YoY compares this year to last year's performance, while QoQ compares the current three months to the previous three).
$11.1B
-9.7%
+5.6%
Net IncomeThe absolute bottom line. If the company paid every single supplier, employee, banker, and tax collector, this is the actual money left in their pocket at the end of the day.
$1.8B
+21.3%
+13.5%
Gross MarginThe basic markup. If they sell a $100 pair of sneakers, this percentage tells you how much of that price tag is profit right after paying for the rubber and shoelaces, but before paying for things like store rent or TV commercials.
+69.8%
+21.2%
+0.4%
Operating MarginThe 'day job' efficiency score. Out of every dollar a customer spends, this shows how many cents the company keeps after making the product AND paying for all the everyday corporate overhead (like salaries, marketing, and keeping the lights on).
+20.9%
+36.6%
+10.0%
Net MarginThe final take-home percentage. When you strip away every conceivable cost, tax, and interest payment, this is the exact number of cents the company truly gets to keep from every dollar in sales.
+16.4%
+34.4%
+7.5%
Free Cash FlowThe holy grail of corporate cash. It's the spendable, physical money left over after the business pays for its daily operations AND buys the big, expensive upgrades (like new factories or servers) it needs to survive. This is the 'free' money they can use to pay dividends or buy back stock.
$2.0B
+8.4%
+197.5%
FCF MarginThe ultimate cash conversion rate. It shows how good the company is at turning regular sales directly into cold, hard, spendable cash. A high percentage means the business is an absolute cash-printing machine.
+18.3%
+20.1%
+181.7%
Debt / EquityThe financial risk gauge. It compares how much of the company's empire was built using borrowed money (loans) versus the owners' own money (shareholders). A high number means they are heavily leveraged and playing a riskier game; a low number means they are playing it safe.
42.9%
-16.2%
+32.7%
Current RatioThe 12-month survival check. It simply compares the cash they have right now (plus things they can quickly turn into cash) against the immediate bills they absolutely must pay this year. A score above 1 means they have enough in the wallet to cover the upcoming bills without panicking.
1.04x
+311.0%
-95.2%
Total AssetsThe absolute size of the company's empire. It bundles together absolutely everything of value they own—from the cash in the register and the inventory in the warehouse, to the software patents in the vault and the factories on the ground.
Operator: Good morning, everyone, and welcome to the Citizens Financial Group Second Quarter 26 Earnings Conference Call. My name is Ivy, and I will be your operator today. Currently, all participants are in a listen-only mode. As a reminder, this event is being recorded. I will now turn the call over to Kristin Silberberg, Head of Investor Relations. Kristin, you may begin.
Kristin Silberberg: Thank you, Ivy. Good morning, everyone, and thank you for joining us. First this morning, our Chairman and CEO, Bruce Winfield Van Saun and CFO, Aunoy Banerjee will provide an overview of our second quarter results. Brendan Coughlin, our President and Ted Swimmer, Head of Commercial Banking are also here to provide additional color. We will be referencing our second quarter located on our Investor Relations website. After the presentation, we will be happy to take your questions. Our comments today will include forward looking statements. Which are subject to risks and uncertainties that may cause our results to differ materially from expectations. These are outlined for your review in the presentation. We also reference non GAAP financial measures. It is important to review our GAAP results in the presentation and the reconciliations in the appendix. And with that, I will hand it over to Bruce.
Bruce Winfield Van Saun: Thanks, Kristin, and good morning, everyone. Thanks for joining our call today. Announced outstanding results for the quarter as our strong momentum continues. EPS growth was 15% sequentially quarter, 41% year on year and our ROTCE improved to 13.9%. Our performance was powered by significant revenue growth, NII was up 4.4% sequentially and 14% versus a year ago, which was paced by continued NIM expansion and accelerating loan growth across each of our businesses. Fee revenues were up 8% sequentially, 9% year on year as our capital markets hit a second quarter record, and wealth hit an all time high and various payment related revenues had a nice seasonal bounce. We maintained strong expense discipline which resulted in positive operating leverage of 4% sequentially and 6.4% year on year. Credit continues to trend favorably as we continue to shift originations into portfolios with deep relationships and lower credit risk while continuing to run down non core and CRE portfolios. Our balance sheet remains robust across capital, liquidity, funding and credit allowance. We were pleased about the DFAST stress loss results and we anticipate further improvement under the new Fed models. Our key initiatives are progressing well. The private bank continued its consistent growth with spot deposits of $17.8 billion, loans of $9.7 billion and client wealth assets of $11.2 billion We continue to attract some really great talent and we continue to broaden out and strengthen our capabilities. The business now contributes 11.5% of pretax income while maintaining an ROE of around 25%. Reimagine the bank is moving along nicely We are excited about how …