NICE Ltd. (NASDAQ: NICE) builds AI-centric software used by large enterprises and regulated financial organizations to improve outcomes in customer interactions and in anti-financial-crime operations. The company operates primarily through two business segments. In Customer Engagement, NICE provides platforms such as CXone Mpower, designed to automate and augment service operations. ...NICE Ltd. (NASDAQ: NICE) builds AI-centric software used by large enterprises and regulated financial organizations to improve outcomes in customer interactions and in anti-financial-crime operations. The company operates primarily through two business segments.
In Customer Engagement, NICE provides platforms such as CXone Mpower, designed to automate and augment service operations. The goal is to improve efficiency and quality of customer experiences by using AI to handle or assist with customer engagements, augment workforce productivity, and unify enterprise knowledge, data, and AI models to generate better resolutions and more consistent service outcomes across channels.
In Financial Crime and Compliance, NICE focuses on embedded-AI solutions that help organizations identify risks and prevent money laundering and fraud, while also supporting compliance in real time. Products in this area include NiCE Actimize (cloud platforms with AI capabilities for fraud prevention, know-your-customer, anti-money laundering, and capital markets compliance), X-Sight (an open AI-cloud platform enabling financial services organizations to apply AI to financial crime use cases), and Xceed (AI and data intelligence for AML and fraud prevention, especially targeted toward small and mid-sized organizations). NICE also offers NICE Evidencentral, a digital evidence management and investigation platform for criminal justice workflows, supporting the organization, management, and investigative use of digital evidence.
From a business perspective, NICE’s value proposition is typically realized through long-term enterprise deployments where organizations integrate NICE platforms into existing workflows and compliance/customer-service processes. Revenue is generally driven by subscription/recurring enterprise software arrangements and related services (e.g., implementation, configuration, and ongoing support), as is common for AI and enterprise platforms.
Cost and BOM considerations for customers generally center on licensing/subscription fees, implementation effort (integration with contact centers, case management, data pipelines, and regulatory reporting systems), and ongoing operational costs for data governance, model management, and user enablement. On the company’s side, major cost drivers typically include research and development to advance AI capabilities, cloud/hosting and infrastructure costs, and sales/marketing and customer success costs required to sustain and expand enterprise accounts.
Key people include CEO Scott Edward Russell, who leads the company’s vision and global execution. With a global workforce of about 9,626 employees, NICE operates at significant scale to serve customers across regions including the United States and Europe as well as broader APAC and EMEA markets.
Overall, NICE aims to transform customer service and financial crime/compliance operations with AI that improves automation, safety, intelligence, and operational efficiency—enabling organizations to adapt to changing regulatory requirements and evolving threat environments.
Plutux no es un asesor de inversiones. Los datos de mercado y el análisis generado por IA son solo informativos y educativos, no asesoramiento de inversión. Aviso legal
InteranualYoY significa Year-over-Year (interanual). Compara el último valor anual con el valor anual anterior para mostrar la fortaleza de la tendencia a largo plazo.
TrimestralQoQ significa Quarter-over-Quarter (intertrimestral). Compara el último trimestre con el trimestre inmediatamente anterior para mostrar cambios de impulso a corto plazo.
IngresosEl dinero total que entró por la puerta principal al vender cosas, antes de pagar una sola factura. Piensa en esto como el gran total de cada compra con tarjeta de los clientes. (YoY compara el rendimiento de este año con el del año pasado, mientras que QoQ compara los tres meses actuales con los tres anteriores).
$2.9B
+7.7%
+3.8%
Beneficio netoEl resultado final absoluto. Si la empresa pagara a cada proveedor, empleado, banquero y recaudador de impuestos, este es el dinero real que queda en su bolsillo al final del día.
$612.1M
+38.3%
+81.3%
Margen brutoEl margen básico. Si venden unas zapatillas de 100 dólares, este porcentaje indica cuánto de ese precio es ganancia justo después de pagar el caucho y los cordones, pero antes de pagar el alquiler de la tienda o los anuncios de televisión.
+66.4%
-0.5%
-0.5%
Margen operativoLa puntuación de eficiencia del 'trabajo diario'. De cada dólar que gasta un cliente, esto muestra cuántos centavos mantiene la empresa después de fabricar el producto Y pagar todos los gastos generales corporativos (como salarios, marketing y mantener las luces encendidas).
+21.9%
+9.8%
-16.1%
Margen netoEl porcentaje final que se lleva a casa. Cuando se eliminan todos los costos concebibles, impuestos y pagos de intereses, este es el número exacto de centavos que la empresa realmente se queda de cada dólar en ventas.
+20.8%
+28.4%
+74.7%
Flujo de caja libreEl santo grial del efectivo corporativo. Es el dinero físico gastable que queda después de que el negocio paga sus operaciones diarias Y compra las actualizaciones grandes y costosas (como nuevas fábricas o servidores) que necesita para sobrevivir. Este es el dinero 'libre' que pueden usar para pagar dividendos o recomprar acciones.
$703.2M
-4.1%
-30.8%
Margen FCFLa tasa definitiva de conversión de efectivo. Muestra qué tan buena es la empresa para convertir ventas regulares directamente en efectivo frío, duro y gastable. Un porcentaje alto significa que el negocio es una auténtica máquina de imprimir dinero.
+23.9%
-10.9%
-33.3%
Deuda/PatrimonioEl indicador de riesgo financiero. Compara cuánto del imperio de la empresa se construyó con dinero prestado (préstamos) frente al dinero propio de los propietarios (accionistas). Un número alto significa que están muy apalancados y juegan un juego más arriesgado; un número bajo significa que juegan a lo seguro.
4.2%
-73.1%
-0.3%
Ratio corrienteLa verificación de supervivencia de 12 meses. Simplemente compara el efectivo que tienen ahora mismo (más cosas que pueden convertirse rápidamente en efectivo) con las facturas inmediatas que absolutamente deben pagar este año. Una puntuación superior a 1 significa que tienen suficiente en la billetera para cubrir las próximas facturas sin entrar en pánico.
1.55x
-8.5%
+8.5%
Activos totalesEl tamaño absoluto del imperio de la empresa. Agrupa absolutamente todo lo valioso que poseen, desde el efectivo en la caja registradora y el inventario en el almacén, hasta las patentes de software en la bóveda y las fábricas en el suelo.
Operator: Welcome to the NICE conference call discussing second quarter 2026 results, and thank you all for holding. [Operator Instructions] Following management's formal presentation, instructions will be given for the question-and-answer session. As a reminder, this conference is being recorded August 5, 2026. I would now like turn this call over to Mr. Ryan Gilligan, Vice President, Investor Relations at NICE. Please go ahead.
Ryan Gilligan: Thank you, operator. With me on today's call are Scott Russell, Chief Executive Officer and Beth Gaspich, Chief Financial Officer. Before we start, I would like to point out that some of the statements made on this call will constitute forward-looking statements in accordance with the safe harbor provision of the Private Securities Litigation Reform Act of 1995, please be advised that the company's actual results could differ materially from these forward-looking statements. Additional information regarding the factors that could cause actual results or performance of the company to differ materially is contained in the section entitled Risk Factors in Item 3 of the company's 2025 annual report on Form 20-F as filed with the Securities and Exchange Commission on February 26, 2026. During today's call, we will present a more detailed discussion of second quarter 2026 results and the company's guidance for the third quarter and full year 2026. A copy of today's press release, investor presentation can be found on NICE's Investor Relations website. Following our comments, there will be an opportunity for questions. Let me remind you that unless otherwise noted on this call, we will be commenting on our adjusted results of operations, which differ in certain respects from generally accepted accounting principles as reflected mainly in accounting for share-based compensation, amortization of acquired intangible assets, acquisition and divestiture-related expenses, gains on intercompany foreign currency transactions, amortization of deferred financing costs, amortization of discount on debt, the tax effect of the non-GAAP adjustments and the tax rate impact resulting from the non-U.S. intercompany transaction. The differences between the non-GAAP adjusted results and the equivalent GAAP figures are detailed in today's press release. The information and some of our comments discussed on this call may contain forward-looking statements that are subject to risks, uncertainties and assumptions. I will now turn the call over to Scott.
Scott Russell: Thank you, Ryan, and good morning, everyone. I'm encouraged by our execution in the second quarter as we continue to strengthen our leadership position in the CX AI market. We're still in the early stages of our growth opportunity and our second quarter results reinforce that underlying demand trends in our business continue to build strong momentum. In Q2, we delivered total revenue of $782 million above the high end of our guidance range and non-GAAP EPS of $2.70 at …